Privacy Policy
Privacy Policy
Last Updated: March 17, 2026
Sms Consent And Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Introduction and scope
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by Refresh and all affiliated entities operating under the Refresh brand. This includes all websites, digital platforms, systems, software, and physical locations operated by Refresh, including refreshmedical.com and any domains that redirect to or support Refresh operations. By accessing our website, submitting information, scheduling services, enrolling in memberships, or receiving treatment, you acknowledge and agree to the terms outlined herein.
Entity structure
Refresh is a brand name utilized under common ownership and management across multiple independently owned and operated entities. Each Refresh location is owned, operated, andcontrolled by a separate legal entity.
Each entity operates independently and solely conducts business on its own behalf. No entity is responsible for the operations, services, obligations, acts, or omissions of any other entity operating under the Refresh brand.
Nothing in this Privacy Policy, or in the use of the Refresh name, shall be construed to create any partnership, joint venture, agency relationship, or shared liability between any affiliated entities. The use of a common brand, shared systems, marketing, or operational alignment does not establish any form of legal partnership, joint enterprise, or agency relationship.
Each entity expressly disclaims liability for the acts, errors, omissions, services, or conduct of any other affiliated entity. Any services rendered, transactions conducted, or obligations incurred are solely between the patient and the specific legal entity operating the location at which services are provided.
For purposes of this Privacy Policy only, all such entities may be collectively referred to as “Refresh,” “we,” “our,” or “us” solely for convenience and brand identification, and not to imply shared ownership of liabilities, joint responsibility, or legal association beyond brand use.
Information we collect
We collect personal information necessary to provide medical, aesthetic, and wellness services, operate our business, and comply with applicable legal and regulatory requirements. This includes identifying information such as name, phone number, email address, mailing address, date of birth, and demographic data. We may collect payment information for billing purposes, including credit or debit card details processed through secure third party systems.
As a provider of medical and wellness services, we collect sensitive health information including medical history, intake documentation, consent forms, treatment plans, provider notes, progress records, photographs, and follow up recommendations. We may also collect communication records including emails, call logs, appointment history, and correspondence.
Automatically collected information
When interacting with our website or digital platforms, we may automatically collect technical and behavioral data, including IP address, device type, browser type, location data, pages visited, and user interaction behavior. We utilize cookies, pixels, session replay tools, and similar technologies to improve performance, analyze usage, and enhance user experience.
Use of information
Personal information is used to provide, operate, and improve our services. This includes scheduling appointments, maintaining patient records, delivering treatments, processing payments, administering memberships, and providing follow up care. Information may also be used for internal operations including training, quality control, compliance monitoring, fraud prevention, and business development.
We may communicate with you regarding appointments, services, and promotional offers where permitted by law. You may opt out of marketing communications at any time.
Payment processing and financial data
All payment information is processed through secure, compliant systems. Payment methods are stored and managed through authorized processors and are used solely for billing, membership enrollment, and authorized transactions. Refresh does not store full payment credentials outside of secure environments.
By enrolling in any membership program, you expressly authorize Refresh to charge the payment method on file on a recurring basis in accordance with the membership terms and designated billing schedule disclosed at the time of enrollment. Membership billing cycles are standardized and may be processed on fixed billing dates.
You acknowledge and agree that it is your responsibility to maintain a valid and current payment method on file at all times. Failure to maintain a valid payment method may result in declined transactions, suspension of membership benefits, or additional administrative action.
All recurring charges authorized at the time of enrollment are considered valid, binding, and enforceable. By enrolling, you expressly agree not to dispute, reverse, or initiate a chargeback for any authorized recurring membership charges without first contacting Refresh to resolve the matter.
In the event of any billing concern or dispute, you agree to notify Refresh directly and allow a reasonable opportunity for internal review and resolution prior to initiating any chargeback or payment reversal with your financial institution. Unauthorized chargebacks or payment reversals may result in immediate account suspension, termination of services, forfeiture of membership benefits, and additional action to recover outstanding balances.
Refresh reserves the right to pursue any unpaid balances, declined payments, or improperly disputed charges through lawful means, including but not limited to reprocessing payment, account restriction, and referral to third party collection services to the fullest extent permitted by law.
Dispute resolution and arbitration
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to membership billing, payments, services, or this Privacy Policy shall be resolved through binding arbitration on an individual basis and not as part of any class, collective, or representative action.
By agreeing to these terms, you waive any right to participate in a class action lawsuit or class wide arbitration. Arbitration shall be conducted in the State of Florida and governed by applicable Florida law.
Venue and governing law
Any dispute not subject to arbitration, or any action to enforce arbitration, shall be brought exclusively in the state or federal courts located within the State of Florida. You agree to submit to the personal jurisdiction of such courts and waive any objections related to venue or forum
Attorney fees and enforcement
In the event that Refresh prevails in any action or proceeding to enforce its rights under this policy, you agree to reimburse Refresh for all reasonable attorney fees, costs, and expenses incurred in connection with such enforcement, to the fullest extent permitted by law.
SMS and electronic communication consent
By providing your phone number and contact information, you expressly consent to receive communications from Refresh, including appointment reminders, treatment confirmations, post care instructions, operational notifications, and promotional messages where permitted by law. Message frequency may vary. Standard message and data rates may apply.
Consent to receive SMS communications is not a condition of purchase. You may opt out of SMS communications at any time by replying STOP to any message. You may request assistance by replying HELP or by contacting support@refreshmedical.com or calling 561-250-6169.
Information collected through SMS communications is used strictly for operational, service related, and permitted marketing purposes. We do not sell or share your mobile information for marketing purposes.
All communications originating from any Refresh affiliated phone number, including but not limited to local, regional, system generated, or third party integrated numbers, are governed by this Privacy Policy and associated terms. Patients may opt out of communications from any number by replying STOP.
SMS CONSENT AND DATA SHARING
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Photography, media, and content usage
As part of providing services, Refresh may collect and store photographs, including before and after images, for medical documentation, treatment tracking, and internal use.
With separate written consent, such images may be used for marketing, educational, or promotional purposes. All media is stored securely and handled in accordance with applicable privacy standards.
Medical disclaimer and no guarantee of results
All services provided by Refresh are subject to individual variation. Results are not guaranteed and may vary based on individual factors, medical history, and adherence to treatment plans. All treatment decisions are made at the discretion of the licensed provider.
Data sharing and third parties
We do not sell personal information. Personal information may be shared with authorized third parties as necessary to operate our business and provide services. This includes payment processors, electronic medical record systems, CRM platforms, marketing systems, laboratory partners, and service providers operating under our direction.
These parties are contractually obligated to maintain confidentiality and comply with applicable data protection standards.
Telehealth and electronic systems
By interacting with Refresh through digital platforms, including scheduling systems, messaging platforms, and electronic communications, you acknowledge and accept the inherent risks associated with electronic data transmission.
Data security and limitation of liability
We implement administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee absolute security. To the fullest extent permitted by law, Refresh disclaims liability for unauthorized access, data breaches, or system failures beyond our reasonable control.
Data retention
Personal and medical information is retained only as long as necessary to fulfill operational, legal, and regulatory requirements. Retention periods are determined based on the nature of the information and applicable laws.
Children’s privacy
Refresh may provide services to individuals under the age of 18 where permitted by law and deemed medically appropriate by a licensed provider. In such cases, all services, treatment decisions, and data collection are conducted only with the involvement and verifiable consent of a parent or legal guardian.
We do not knowingly collect, use, or process personal information from minors without proper parental or legal guardian consent. Any information collected from a minor is used solely for treatment, payment, and operational purposes in accordance with applicable laws and healthcare regulations.
Parents or legal guardians have the right to request access to, correction of, or deletion of a minor’s personal information, subject to applicable legal and medical record retention requirements.
Regulatory and legal compliance
Refresh operates in the State of Florida and complies with applicable federal and state laws, including healthcare privacy standards such as HIPAA where applicable. All data handling practices are aligned with regulatory requirements governing medical and consumer information.
California privacy rights
California residents may request access to, correction of, or deletion of their personal information, subject to legal limitations. Requests may be submitted through the contact information provided below.
Business transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to applicable legal protections.
Future technologies and biometric data
Refresh may implement advanced technologies, including imaging systems, AI tools, and biometric related services. Any such data collection will be disclosed, consented to, and handled in accordance with applicable laws and updated policy provisions.
Policy updates
We reserve the right to modify this Privacy Policy at any time. Updates will be reflected by revising the effective date above. Continued use of our services constitutes acceptance of any updated terms.
Contact information
For questions, requests, or concerns regarding this Privacy Policy, please contact: support@refreshmedical.com
